Refund policy
Refund & Return Policy
We do not process refunds back to the original form of payment. Store Credit Only. We cannot cancel orders once they are placed. For cancelation inquiries, we may edit your order or store credit will be issued for a future purchase. We have a 7-day return policy from the date of delivery. INELIGIBLE for return/store credit: rompers, white/ivory/creme items, sale/clearance items, swimwear, bodysuits, lingerie, sets that include undergarments, mystery boxes, sets with facemasks, any footwear, and jewelry. Eligible returns must be dropped off at the post office no later than on the 7th day. We kindly emphasize that all items remain in original sell-able condition. This includes unworn, no odors, stains, alterations, pet hair, or visible damage. Please take a careful look at your items before returning. If the return is sent back past the 7-day return policy, ineligible, or not in sellable condition, the return will be sent back to you and no store credit will be issued. Shipping costs must be covered by the customer. We do not issue refunds for Route Package Protection. Store credit is issued in the form of an e-gift card to the email address associated with your order. PROCESSING TIME FOR RETURNS IS 5-7 BUSINESS DAYS FROM THE 'RETURN RECEIVED' NOTIFICATION.
INELIGIBLE ITEMS: IF THE RETURN IS SENT BACK PAST THE 7-DAY RETURN POLICY, INELIGIBLE, OR UNAPPROVED THE RETURN WILL BE SENT BACK TO YOU AND NO CREDIT WILL BE ISSUED. INELIGIBLE ITEMS for return/store credit: rompers, white/ivory/creme items, sale/clearance items, swimwear, bodysuits, lingerie, sets that include undergarments, mystery boxes, sets with facemasks, any footwear, and jewelry
DEFECTIVE ITEMS: IF YOU RECEIVED A DAMAGED/DEFECTIVE ITEM, YOU MUST CONTACT US WITHIN 48 HOURS OF DELIVERY ALONG WITH AN IMAGE OF THE DAMAGE. WE WILL INSTRUCT YOU ON HOW TO MAIL BACK THE DEFECTIVE ITEM. STORE CREDIT AND/OR A REPLACEMENT WILL BE ISSUED.
FAQs
Will I receive a prepaid shipping label? We do not provide shipping labels for returns at the moment. Shipping costs must be covered by the customer.
How should I ship my item? When returning an item, we recommend using USPS Flat Rate Shipping or First Class Package as it is the most affordable shipping option and it comes with a tracking number.
Is there anything I should include in the return? Please include the original packing slip that was shipped with the order. You may also provide us with your full name and the order number on a piece of paper.
Who do I contact regarding my order? All order inquiries should be made to; mirrormirrorfashion.info@gmail.com Please do not DM or leave comments on the Instagram Pages.
Direct Messages will have a slower response rate due to the high volume of DMs. This is not the best form of communication as it is easy for your DM to get lost below all other messages.
Canceling Orders? We cannot cancel orders once they are placed. For cancelation inquiries, we may edit your order (If your inquiries and messages are seen in time before shipment) or you can go through the return process and store credit will be issued for a future purchase.
How soon will I get a response? Email response time is up to 72 hours.
This excludes weekends and holidays.
I received the wrong item and need to send it back, am I still responsible for return shipping? Incorrect items must be reported to mirrormirrorfashion.info@gmail.com within 48 hours of delivery. We will instruct you on how to mail back the incorrect item and the next step.